How can we help you, Bob's Besties?

Looking for answers about Bobobox?

You've come to the right place!

Categories

Find information about Bobobox, Bobocabin, hospitality, facility, check-in and check-out process.

Experiencing an issue with booking and payment? Find everything you need to know about it here.

Couldn't use the promo code or redeem your Bobopoints? Find your answers here.

Want to refund or reschedule your booking? Read our policy here.

Facing an issue with our Bobobox app? Here's something that might help you out!

Interested to partner with us? All you need to know is right here!

Frequently Asked Questions

How much does Bobopod's room cost per night?

Bobopod's prices are dynamic and subject to change based on time and availability. To access up-to-date pricing information, you have two convenient options:

1. Visit our website at www.bobobox.com

2. Download the Bobobox App, available on both the AppStore and Play Store

How much does a room at Bobocabin cost per night?

Bobocabin prices are dynamic and subject to change based on time and availability. To access up-to-date pricing information, you have two convenient options:

1. Visit our website at www.bobobox.com

2. Download the Bobobox App, available on both the AppStore and Play Store

What's the difference between Sky and Earth pods?

The difference between the Sky and Earth Pod types is their positions. The Sky Pod is at the top of the pod, while the Earth Pod is at the bottom. Both are really comfortable.

Can I stay with someone of the opposite gender?

Certainly, staying with someone of the opposite gender is permitted, as long as it respects the peace and comfort of all our guests. For a shared experience, consider booking a Double Pod type – perfect for accommodating you and your partner or friend, Bob's besties!

What's the difference between Standard, Deluxe, Executive Cabin, and GRC Premier Cabin?

The difference between the Standard, Deluxe, and Executive Cabin types is in the facilities and capacity. The following are the facilities that differentiate between the Standard, Deluxe, Executive, and GRC Premier Cabins.


Standard Cabin:


Deluxe Cabin:


Executive Cabin:


GRC Premier Cabin:



Can I bring my pet(s) to Bobocabin?

Unfortunately, pets are not yet permitted within the cabin area

How do I book a reservation at Bobopod and Bobocabin?

You can book through Bobobox Application/Website (www.bobobox.com) or make reservations through OTAs such as Traveloka, Tiket.com, Pegipegi, Agoda, Booking.com, or Trip.com

How do I make a payment?

There are many payment methods provided by Bobobox (for both Bobopod and Bobocabin). Please choose your preferred payment option, such as: Credit Card, Debit Card, ATM/Bank Transfer, Virtual Account, and e-Wallet. To know more payment methods, check the Bobobox app.

How can I stay updated on ongoing promotions?

To stay informed about our latest promotions, you have several convenient options:


1. Visit our website: Go to https://bobobox.com/promo 

2. Use the Bobobox App. Follow these steps:


3. During booking. Follow these steps:

I want to cancel my booking, can it be refunded?

It is not possible to refund your booking as the current Bobobox and Bobocabin policies do not allow for relocation, refunds, or rescheduling

Can I reschedule my booking?

Currently, Bobobox and Bobocabin policies do not allow for relocation, refunds, or rescheduling

What should I do if there's a stain on the bed?

We recommend taking extra precautions to prevent stains on the mattress. Please note that if stains are found, a fine may be applicable. You can find more information regarding our Terms and Conditions on the following page: https://bobobox.com/terms-condition 

What facilities are provided at Bobocabin?

Our cabins offer a range of amenities to enhance your stay, including: